Frequently Asked Questions
Everything you need to know about Team-Trak — how it works, how to get started, and what to expect.
When your worker arrives at a job site, they scan a unique on-site QR code or open the TeamTrak app. The system checks their phone's GPS against the property's coordinates. If they match, they are clocked in. It takes less than 10 seconds and proves your team is exactly where they need to be.
For your regular, permanent team, the mobile app provides the smoothest experience. However, for temporary workers, contractors, or one-off tradespeople, no app or login is needed. You can simply text or WhatsApp them a unique schedule link - they tap it to clock in via GPS right from their phone's browser.
TeamTrak has three plans: Starter at $19/month (5 active users included, +$5 per extra active user), Growth at $59/month (20 active users included, +$4 per extra active user), and Professional at $99/month (50 active users included, +$3 per extra active user). Larger teams can get custom Enterprise pricing. Every plan starts with a 7-day free trial and no credit card is required.
You are only billed for workers who complete at least one verified check-in during the billing cycle. Employees who are added but never scheduled, on leave, or otherwise inactive that month cost you nothing - so temporary and casual staff only add to your bill in the months they actually work.
Starter covers the full operational workflow - scheduling, employee/client/property management, QR and GPS check-ins, automatic timesheets, a basic dashboard, and exception alerts. Growth adds site photos, payroll exports, advanced reporting, and QuickBooks & Xero integrations. Professional adds automated invoicing, multiple manager accounts, branch/location management, API access, priority support, and advanced operational reporting.
No. You can have your account running in under 10 minutes. All you need to do is add your clients, input your job locations, and invite your team. The system automatically generates the QR codes for your properties, which you can print out or download instantly.
No, and this is important for staff peace of mind. TeamTrak is not a background fleet-tracker. It only requests a GPS snapshot at the exact moment of clock-in and clock-out to verify they are at the client's property. It does not track their location before, during, or after their shift.
Yes. Once you approve the digital timesheets on your dashboard, you can export the data instantly as a CSV, or sync directly into QuickBooks and other major payroll platforms to handle client invoicing and staff wages without manual data entry.